rumahmpo Casino & Sportsbook Data Care
This page describes what we collect when you use rumahmpo and how we keep that data protected. We at rumahmpo take your privacy seriously. When you open an account, deposit funds, place bets on Liga 1 or Champions League matches, or play live-dealer tables, you share information with us. We explain here what that information is, why we need it, and who may see it.
Our commitment is straightforward: we collect only what we need to verify your identity, process your payments via DANA, e-wallet, mobile banking, or bank transfer, settle your bets fairly, and support you if something goes wrong. We do not sell your data. We do not share it beyond the processors and regulators who need it to keep our service running.
Our services are available only where local law permits. If you are in a jurisdiction where online gaming is prohibited, we do not offer access. Your privacy rights depend on where you are located; this policy reflects the standards we apply across all supported regions.
What we collect on rumahmpo
We collect your email address and password when you register. We ask for your full name, date of birth, phone number, and residential address. We also collect a copy of your identity document—a national ID card, passport, or driver's license—to verify who you are. This is called Know Your Customer (KYC) verification, and it is required before you can deposit or withdraw.
When you deposit money, we record the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment), the amount, and the date. We keep a record of every bet you place, every game you play, and every withdrawal you request. We also log your IP address, device type, and browser information each time you log in. This helps us detect fraud and keep your account secure.
If you contact our customer support team, we store your messages and any notes our staff add. If you reset your password or enable two-factor authentication, we record those security actions. We also track your account activity—login times, session duration, and geographic location—to spot unusual behavior.
Payment and settlement data
We collect and store payment details to process deposits and withdrawals. We do not store your full bank card number or full bank account number; instead, we keep a tokenized reference that our payment processor uses. When you withdraw funds, we verify your identity again and review the withdrawal request before sending money back to your account. This review may take time, especially around holidays like Idul Fitri or Idul Adha when banking systems are slower.
Cookies and tracking
We use cookies to keep you logged in and to remember your preferences. Some cookies are essential—without them, you cannot access your account. Others help us understand how you use rumahmpo so we can improve the service. We do not use cookies to track you across other websites. If you disable cookies in your browser, some features of rumahmpo may not work.
How we use your data on rumahmpo
We use your data for five main reasons. First, we verify your identity and comply with anti-money-laundering rules. Second, we process your payments and settle your bets. Third, we detect and prevent fraud—if we see suspicious activity, we may freeze your account and ask you to verify your identity again. Fourth, we provide customer support; if you email us with a question, we need your account details to help you. Fifth, we improve rumahmpo by analyzing how users interact with our platform, what games are popular, and what payment methods work best.
We also use your data to send you service updates—for example, if we change our terms or if there is a security issue. We do not send marketing emails unless you opt in. We do not sell your email address to third parties.
Who can see your data on rumahmpo
Our staff at rumahmpo can access your account information to help you. Our payment processors—the companies that handle online payment, e-wallet, mobile banking, and bank transfers—see your payment details. Our hosting provider stores your data on servers that may be located outside Indonesia; we ensure they follow the same privacy standards we do.
We may share your data with regulators or law enforcement if we are legally required to do so. We do not share your data with advertisers, data brokers, or other third parties for their own use.
Your rights and our rumahmpo commitments
You have the right to ask us what data we hold about you. You can request a copy of your personal information, and we will provide it within a reasonable timeframe. You can ask us to correct information that is wrong. You can ask us to delete your account and associated data, though we may need to keep some records for legal or anti-fraud reasons.
We keep your data secure using encryption and access controls. We do not share your password with anyone, and we do not store it in plain text. If we discover a data breach, we will notify you as soon as we can. We do not guarantee that our systems are non-specific info secure—no online service can—but we follow industry best practices.
If you have a question about how we handle your data on rumahmpo, or if you want to exercise your privacy rights, contact our support team. We will respond to your request within 30 days. Our services are available only where local law permits; if you are in a jurisdiction where we do not operate, we cannot process your request.